If you are not happy with the purchase, you can return same within 28 days for exchange or full refund. Refunds will be made using the original payment method.
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Customer service. Product or Service Quality. Price Affordability. Discounts and Special Offers. Rating Details. Diversity of Products or Services. Exchange, Refund and Cancellation Policy. Value for money. Advertised vs Delivered. Style and Design. Delivery Service. All Claires reviews. Rating stats. In addition, by law, you have the right to cancel the purchase of an item within seven working days of the day after the date the item is delivered.
To cancel your purchase within the seven-working-day cooling-off period you will need to send the item to us, together with a letter telling us you wish to cancel. You will need to pack the cancelled item s securely and send them to us so that we receive it within seven working days of the day after the date that the item was delivered to you. We advise you use a recorded-delivery service for returning cancelled goods. Please note that you are responsible for the costs of returning the cancelled items to us unless we sent you the wrong item, or the item is damaged or defective.
We will issue your refund once we receive notice of your cancellation. This FAQ answer is not a complete statement of your statutory rights. For more information on your statutory rights, you should speak to your local Trading Standards office. Monday - Friday, am to pm and Saturdays. We're closed on Sundays, Bank holidays and National holidays. You can find more information on deliver options, including charges, by clicking here. Can you deliver to a different address than my billing address?
Yes, but remember your billing address must match the address that your payment card is registered to. How can I track my order? We'll send you an email with all the information you need to track your order, so keep a look out for it! You can also track your order on the claires.
If your order is being delivered outside the European Union you will be responsible for any additional fees or import duty. You will also be responsible for providing any additional information requested by customs.
Unfortunately we can't refund any duty that is paid on items that are faulty or unsuitable. We try to make sure that you are happy with all of the products we send to you, but if you ever do need to send anything back to us, it's super easy! If for some reason you do not receive your refund, it may be possible that we never received your return. We would always advise to get a proof of postage when returning items. Please contact our customer service team who can look into this for you.
Depending on how fast your postman is, it can take up to 10 days for your returned parcel to reach us. Once we have received your parcel we will refund your order as quickly as we can. Payment will be refunded within 30 days, most cases this will be sooner. Please note that refund times are dictated by your card issuer and are outside our control. We are very sorry you have received a faulty item in your order.
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