Use the Service Centre Locator to find your nearest service centre. Visit the service centre with your licence details, and make your payment. You can view, show, update and renew your competency card on the Service NSW mobile app. Each refresher training course takes about 45 minutes to complete. If you have both RSA and RCG competencies, the renewal date on your card is determined by the date you completed the first course.
For example, if you have an RSA competency card issued on 1 January , it will expire on 31 December If you didn't receive a renewal notice, then your personal details may not be up to date. It is a legal requirement for any person serving or supplying alcohol in a licensed premise to have completed their Responsible Service of Alcohol RSA training.
This course is suitable for those currently working in or seeking work in the hospitality industry, in a role that involves the sale and supply of liquor. This may include food and beverage attendants at cafes and restaurants, bottle shop staff, or cellar door staff at wineries, breweries and distilleries. In this course you will learn how to sell or serve alcohol responsibly, how to assist customers to drink within appropriate limits, communication strategies to refuse the supply of alcohol, and more.
On successful completion of the course, you will be issued with a Statement of Attainment. To ensure that your RSA qualification is valid in South Australia this course will be delivered in person. Both the theory component and assessments will be completed on campus requiring your participation at a TAFE SA location. This covers a partial loss of sight causing difficulties in seeing, up to and including blindness.
This may be present from birth or acquired as a result of disease, illness or injury. Medical condition is a temporary or permanent condition that may be hereditary, genetically acquired or of unknown origin. A disability, impairment or long-term condition which is not suitably described by one or several disability types in combination. Autism spectrum disorders are reported under this category. As of July , new conditions from WorkSafe will affect your eligibility to complete the White Card course online.
If you enroll before July 19th you will have until September 6th to complete your course. If you do not complete your course in time you may not be eligible to re-enroll under the new conditions.
Should you not complete your course before the cut off date, and are not eligible to enroll again, you will not be provided with a refund. All staff and learners are expected to maintain high standards of academic honesty and integrity.
General misconduct includes the misuse of any facility in a manner which is illegal or which is or will be detrimental to the rights or property of others. This includes the misuse, in any way, of any computing or communications equipment or capacity to which the learner has access. Academic misconduct is defined as any attempt to cheat, falsify, plagiarise or otherwise act dishonestly in undertaking an assessment task, or assisting other learners to do so.
This includes any attempt to gain advantage from unauthorised possession or use of EOTs learning or assessment materials or other intellectual property. Cheating can include collusion or plagiarism or any other method of presenting the work of another person without acknowledgment or referencing. Cheating may also include breaching any process for undertaking assessment tasks, compromising the assessment activities of other learners, or impersonating a learner or facilitating a person to impersonate a learner in any assessment activity.
Any attempt or conspiracy to attempt academic misconduct is still academic misconduct, regardless of whether or not the attempt was successful. For the purpose of assessment preparation and submission, learners are not permitted to work in collaboration with others.
Any person accused of misconduct are regarded as innocent of the alleged misconduct until they have either admitted to it or been found by proper inquiry to have so behaved. Where general or academic misconduct has occurred by a learner, EOT will take disciplinary action. This action may include, but is not limited to:. Learners are notified in writing of penalties as a consequence of any misconduct. The grounds for appeal are:.
Appeals must be lodged in writing with the Training Operations Manager by writing to appeals eot. The process for making an appeal depends on the nature of the alleged misconduct and may require one or more of the following:. Whether or not a refund is granted is at the discretion of EOT. If a refund is granted, EOT will deduct an administration fee from the refund amount for time and resources used in providing administrative support services to the learner.
Information on the latest changes to laws, regulations, requirements and fines are then provided to workers in a concise, easy to understand format via INDUSTRY. HELP free for one month, as well as receive a heavily discounted membership rate. If you need to complete your Audio Assessment urgently you can call in and complete the final questions with an assessor.
COVID All of our online courses are still available and can be completed under current restrictions. EOT is committed to providing unchanged quality service during the current crisis. There have been no changes to course eligibility, refund policies, or course requirements. Sign In Sign Up Forgot your password? Reset Password. The RSA refresher course is required to be completed every three years to maintain your training requirements. Completing the RSA bridging course ensures interstate students know about Victorian specific liquor laws and requirements.
At AAAT we very proud of the business we have built, and wanted to let you know why we think we are different to the other training companies. If you chose AAAT for your training you will get;. The Access All Areas training programme is one of the best training modules I have completed.
Just a quick email to mention how Alicia was exceptional with me today. She helped me throughout my RSA NSW online course and even stayed after work to make sure I would get my certificate -she saved my job and deserves the ''employee of the month''. I really appreciated the videos to make the situations more realistic.
I also appreciated the 2nd and 3rd opportunities to get the answer correct rather than just being rejected as unsuccessful. It was also extremely helpful to know you were just a phone call away when I got really stuck. The system was easy to navigate through and their customer service was excellent. This nationally recognised unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol.
Responsible practices must be undertaken wherever alcohol is sold or served, including where alcohol samples are served during on-site product tastings. This unit, therefore, applies to any workplace where alcohol is sold or served, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries. The unit applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises.
Those selling or serving alcohol may include food and beverage attendants; packaged liquor salespersons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; and supplier sales representatives. The unit also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol RSA management.
Some legislative requirements and knowledge will differ across borders. In some cases, after completion of this unit, state and territory liquor authorities require candidates to complete a bridging course to address these specific differences. Your course will take you around six 6 hours to work through the learning material and then up to four 4 hours of assessment, depending upon your previous experience. To ensure that you meet the learning outcomes for this unit, you are asked to complete the following General Assessment requirements — there are two 2 main sections of the assessment — Knowledge and Performance.
Learners can expect to complete the following requirements during assessment: The learner will move through five 5 modules of learning content. After the completion of each of the five 5 modules, a multi choice questionnaire will be presented, allowing the learner to confirm their training, based on the module just completed. A total of fifty-one 44 questions in the formative process will be completed before moving onto the next phase of assessment. All question must be answered correctly in order to move on to the next module.
Failure of a question will mean the learning will have to be undertaken again. A further seventeen 17 questions will be provided to the learner, thirteen 13 of those questions require the learner to view a series of video content.
The learner must then provide, in their own words, their own interpretation of viewed content. Remaining questions require the learner to source, read and interpret statutory legislative documents and identify in their answer the correct response. All answers must meet the benchmark requirements in order to be marked as correct. All questions must be answered correctly. A further series of six 6 interactive videos filmed in a hospitality simulated workplace environment will be viewed by the learner.
The learner is required to interact with the video scenarios, submitting correct responses. There are between five to ten questions per video scenario. Each scenario must be answered correctly before being allowed to move onto the next section.
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